Refund Policy

Your trial does not convert into a paid plan automatically. When it ends, nothing is charged and no upgrade happens on its own — you choose a plan and complete checkout only if you want to continue with paid features. Because of this, most people never need a refund at all.

If you have been charged and believe a refund is warranted, contact us and we will review the request on a case-by-case basis, taking into account how much of the billing period has elapsed and how much of the service was used. Refunds are issued at our discretion and are always honoured where required by law or by your payment provider's rules.

Email support@trybrandforge.com from the address on your account with the subject "Refund request". We process refunds within 5 business days; the money returns to your original payment method (bank processing times may add a few days).

Paid subscriptions renew automatically until you cancel. You can cancel at any time from your account — access continues until the end of the paid period, and you won't be charged again. Renewal payments are non-refundable except where required by law or where we agree otherwise under section 2, so please cancel before your renewal date if you no longer need BrandForge.

We may decline refunds in cases of abuse (for example, repeatedly purchasing and refunding to reuse AI credits). Statutory consumer rights in your country are never affected by this policy.

Anything unclear? Write to support@trybrandforge.com — a human reads every message.